Overview
We’re excited to hear your ideas for improving Dash! We use a tool called Productboard to collect feature requests, keep you informed about what’s coming, and help our team prioritize what we build next.
This tool helps us stay focused on what matters most to you. Through our public feedback portal, you can:
📝 Submit new ideas or feature requests
👍 Vote on ideas suggested by others
👀 See which features we’re considering, building, testing, or have already launched
Accessing the Portal
You can open the feedback portal directly from Dash.
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On Desktop: Click the 💡 lightbulb icon in the top navigation bar. The portal will open in a new tab.
On Mobile: Tap the "☰" hamburger menu, then select Give Product Feedback.
Submit Your Feedback
Note: If you’ve encountered a defect or have a support question, please contact us through the chat widget in your account or email us for assistance at [email protected]
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Click “+ Submit Idea”
In the top-right corner of the portal, click the + Submit Idea button (or just + on mobile).
Add Your Feedback
Enter a short title and description
Let us know how important this feature is to you
Save and Close
When finished, click "Submit".
Understanding what happens after you submit your feedback
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All feedback is reviewed by our Product Managers, who specialize in identifying trends and opportunities to improve the product for you and your business.
Our Product Managers collaborate with the Support & Success Teams to ensure the customer voice is represented in our roadmap planning.
We aim to review each submission within 2 weeks of receiving it.
The Product Team will finally mark the feedback as ‘processed’ (Note: you won’t see this status changed, but internally this ensures every piece of feedback is reviewed).
After reviewing your feedback, we may follow up to:
Share a planned update that aligns with your request
Offer a potential solution
Ask clarifying questions to better understand your needs
Every submission is carefully considered—your input helps shape the future of Dash!
Note: Unlike Pendo (our old product feedback portal), you won’t receive an email confirming that your request has been received, but as long as you remember to hit SUBMIT — we’ve got it!
Be sure to check out the section below, "See What We're Working On", to view what happens next.
Voting on Ideas
Browse ideas submitted by other users. These ideas were born out of feature requests, and have been reviewed and curated by our Product team.
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You can also support ideas submitted by other users:
Click any idea card to view details
Select how important the idea is to you
Leave a comment to explain how it would help your workflow
Your feedback helps us gauge demand and prioritize features more effectively. The more votes an idea gets, the more likely it is to move forward!
See What We’re Working On
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The feedback portal includes four tabs to help you track where features are in our development process:
💡 Under Consideration
Ideas we’re exploring. We're gathering feedback and analyzing which customer segments would benefit most.
This is where your vote has the greatest impact!
💪 In Progress
These ideas are being worked on by our team. This could mean we’ve begun formal discovery efforts (like customer interviews) or that our developers are actively building the feature.
🔍 In Beta-Testing
These features are built but only released to a limited group of customers. Beta testing helps us uncover final tweaks and improvements.
Interested in becoming a beta tester? Email [email protected] with the subject line: “Interest in beta-testing.”
🚀 Launched
These features are live and available to all Dash users. 🎉
Our Build and Launch Process
Please Note: If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or be able to provide an estimate for when your request will be reviewed.
If we decide to build a feature or make an improvement, an Idea will go from 💡 UNDER CONSIDERATION to 💪 IN PROGRESS. Once the feature or improvement is available to all users, it will move to 🚀 LAUNCHED.
Frequently Asked Questions (FAQs)
How long will it be before the Product Team reviews my idea?
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We aim to review each submission within 2 weeks of receiving it.
I submitted something a while ago, but I don’t see it in the portal in the 💡 UNDER CONSIDERATION section, how come?
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Although we may not be working on your request right away, we’re constantly reviewing all the feedback we get to see if new themes emerge, or if similar ideas have been added. When an idea starts to gain momentum — we see a number of similar ideas come through, our customer support team notices conversations around this idea are increasing, and we think the feature aligns with our larger goals, we might move the idea into 💡 UNDER CONSIDERATION. At this point, voting starts to make a huge impact.
Can I see the status of my request?
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Unlike Pendo (our old feedback portal) our new system does not include public statuses for submissions. As long as you hit “Submit” when you shared your idea, you can be sure we’ve received it. If you’re not sure whether you successful submitted your idea, it’s ok to add it again.
Can others vote on my request?
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Customer-submitted ideas aren’t automatically visible for voting. Before an idea is added to the 💡 Under Consideration section, the Product Team reviews its potential impact, benefit, and effort required. If you see something that looks familiar, it may have been inspired by your original submission!
Why Your Feedback Matters
We want to make our software better for you. By using Productboard, your feedback goes directly to our product team and helps shape the future of the platform.
Thank you for sharing your ideas and helping us build the best version of Dash! 💙